Return Policy

RETURNS
Our goal is to ensure complete satisfaction with your purchase. However, if for any reason you are not entirely satisfied with a product you receive, you have 30 days from the date of purchase to return the product for a full refund, less shipping and handling costs. If 30 days have gone by since your purchase, unfortunately,  we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and properly labeled.

We are not responsible for shipping charges incurred to send the product back for return or exchange. Some of our products are offered with free shipping, so please be aware that if you return one of these products our actual outbound shipping costs will be deducted from your return refund.

We reserve the right to charge a 15% restocking fee on returns on orders over $500. There are no exceptions to this policy.

HOW TO RETURN A PRODUCT
To complete your return, we require a receipt or proof of purchase and a Return Authorization Number (RA#). You need to request a RA# within 30 days of the date of purchase by contacting us at info@thecrystalwonderland.com. Please include your original order number, or invoice number, the product(s) you are returning, and your name. Do not ship any items back without a Return Authorization Number, as we cannot guarantee proper credit without it. All such packages will be refused.

For your protection, we recommend that when shipping products back to us you use a recorded delivery service -- a service that provides a tracking number (i.e. UPS, DHL, FedEx). Except in instances where the item delivered was in error or was faulty or damaged, the customer is responsible for the expense of returning the goods to us. THIS DOES NOT AFFECT YOUR STATUTORY RIGHTS. Additionally, we cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.

RETURN SHIPPING ADDRESS

To return your product, you should mail your product to:
3183 Wilshire Blvd., #196E9, Los Angeles, CA 90010

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item and we cannot provide credit for packages lost during return shipment if proof of delivery is unavailable.

There are certain situations where only partial refunds are granted:

  • Any item not in its original condition - damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.

NON-RETURNABLE items include but are not limited to:

  • Gift cards
  • Discounted Items
  • Sales Items
  • Clearance Items

SALE OR CLEARANCE ITEMS
Only regular priced items may be returned! Unfortunately, all clearance and sale items are final sale and we do not offer any return or refund for such products

BROKEN and/or DAMAGED SHIPMENTS
Fully inspect all deliveries before signing the receipt (if applicable), even if you do not plan on opening the box right away. We accept the responsibility for breakage during shipment. However, if you do not contact us within 7 days of receipt of the item to let us know about shipping damage, we will not be able to issue you a refund or exchange the item.

Please keep all packaging materials from the shipment. Write down any visible damage such as crushed box, torn, creased or other circumstances about the delivery. If possible, take picture of the damage. Once you notify us of the breakage, we will replace the broken items at no cost, and retrieve the broken items from you at no cost. However, if you decide you do not want a replacement, the applicable fees will be assessed, including return fee, our actual shipping costs and a 15% restocking fee.

REFUNDS
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, please first check with your bank account or credit card company. There is often some processing time before a refund is officially posted. Next contact your credit card company or your bank to verify with them whether the refund is being processed. It may take longer for them to notify you online if the refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@theCrystalWonderland.com

EXCHANGES
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, contact us at info@thecrystalwonderland.com 

GIFTS
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

To complete your return, please review our return policy listed above and follow all instructions.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he/she will find out about your return.