Shipping Information

FREE GROUND SHIPPING ON ALL ORDERS OVER $49 TO CONTIGUOUS U.S.
Every packaged is insured!

Packages are shipped from our warehouse located in Los Angeles, CA, USA, using UPS services, and may be delivered to a single address located in the 48 contiguous states, Alaska, Hawaii, or Washington, D.C.

Orders of less than $45 will be charged as follows:
- $0.01 to $20.00 flat fee of $6.99 for UPS Ground Service
- $20.00 to $44.99 flat fee of $8.99 for UPS Ground Service
- $45 or more FREE UPS Ground Shipping

All other shipping charges are calculated by built-in rate calculator based on the order weight, destination, and delivery method selected. 

PROCESSING TIME
Please allow 24 hours processing time for all order.
Order placed before 12 p.m. PST will be processed on the same business day. All other orders will be processed on the next business day.

TRACKING & NOTIFICATIONS
Once you place an order at The Crystal Wonderland's online store you will receive an email confirmation. When your order is processed and leaves our warehouse, you will receive another email with carrier information, including the tracking number. Please make sure you provide a correct email address so you can receive notifications from us. Updates will be sent from our official email info@thecrystalwonderland.com 

DELIVERY TIME
Approximate delivery times:

  • UPS Ground -  6-10 days
  • UPS Three-Day Select - 3 business days
  • UPS Second Day Air - 2 business days
  • UPS Next Day Air Saver - Next business day, typically by 3 p.m
  • UPS Next Day Air - Next business day, typically by 10:30 a.m.
  • UPS Next Day Air Early  - Delivery as early as 8 a.m. on the next business day

Free Ground Shipping by UPS Ground to 48 States on order over $45!

Alaska and Hawaii require an additional charge. 

SHIPPING REQUIREMENTS & RESTRICTIONS:

  • Orders must ship to a single address located in the 48 contiguous states, Alaska, Hawaii, or Washington, D.C. Currently, we do not offer international shipping.
  • If you wish to ship to more than one address, please contact Customer Service at info@thecrystalwonderland.com
  • Orders CAN NOT be shipped to PO BOX, APO or FPO addresses.
  • For some orders, UPS may require a Signature upon delivery.
  • Depending on the size of your order, your order may be shipped to you in multiple cartons.

Please note that UPS ground will not deliver on weekends or Holidays. Saturday delivery is available for Next Day Air Service and must be requested. Additional fee applies in addition to Next Day Air charges.

UNDELIVERED PACKAGES
We are not able to reship packages that are returned to us by the carrier. All undelivered packages will be processed as a return (additional shipping and handling fees may apply). Please take this into consideration when selecting your shipping address for an order.